Terms and Conditions

About Us

As detailed on our hompage we are closed for a short period, until 11th August, all orders received upto close of business 28th July have been processed as according to our terms and conditions. All orders placed during our closure period are subject to a 10% special discount, this is a thank you from us for shopping with us, and, as importantly for also for being patient....which is always appreciated! All orders will be despatched as usual very promptly upon our re-open.

TO AVOID DISSAPOINTMENT IF YOUR ORDER IS OF AN URGENT NATURE THEN OBVIOUSLY DO NOT ORDER WHILST WE ARE CLOSED

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We are confident you won't find a like for like product cheaper elsewhere so we operate a simple customer price promise which is as follows. If you find an identical product cheaper elsewhere just call us and we will match the price where possible, this only applies to UK mainland orders.

Delivery charge is £7.50. Free delivery on orders over £150.00 with a 5% discount applied to orders over £100.00.

Telephone orders are welcome, we accept all major credit cards. If you would prefer to pay by cheque then please make payable to Door Handles UK Limited and post together with a copy of your order. Our sales helpline (for sales related matters only) is open from 9.00am - 5.30pm Mon-Friday just give us a call if you would prefer to talk to a human being before you place your order as we realise some people prefer to do it the old fashioned way. For any after sales or customer service matters it is encouraged to email your enquiry, this way you will be given priority.

We pride ourselves on the flexible approach we strive to maintain and always encourage interested parties to call with any technical/sales questions they may have no matter how trivial because we are here to help. If you would like to view any of our range of handles before you purchase we can arrange for samples on larger contract orders.

A frequent question that we are asked is how do we manage to be so much cheaper than other online door furniture stores? The simple answer is that by reducing our overheads to an absolute minimum ie, no fancy showroom and/or glossy brochures this enables us to pass on the saving directly to our existing and potential customer base.

Established in 2001. We have grown to become THE largest online door furniture store in the country because the products offer our customers exceptional value for money without compromising on the level of quality or service.
We also provide a full ironmongery service for contractors where a site visit is required.

Local customer collections can be arranged from our stock holding warehouse in Accrington.

Our Recent TV Projects Completed:-
Suppliers of door furniture and accessories to the Glass House Medland Manor Devon project recently featured on Channel Fours Grand Designs programme.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. If you wish to remove any items from your cart just tick the 'remove' box and then click the update button below.

There may be rare occasions where the product sent varies slightly from the image shown. There may be rare occasions where the product sent varies slightly from the image shown. Occasionally, if products are out of stock we may source them from different suppliers. If this happens we will always send you a product of an equivalent quality and value.

Delivery shortages or any faulty items should be notified to us, via email to cservices@doorhandlesuk.com within 7 days of receipt, any claims after this timescale may not be entertained.

All Door Handles UK products come with the highest standards of quality and excellence, and are manufactured from the highest quality brass available, however these products can sometimes be susceptible to small surface indentations due to malleability and nature of brass and chrome products. Surface indentations or minor imperfections of this nature may not disqualify a particular product from being of the highest possible quality.

All items in our Electrical switches/sockets section are not stock items and are supplied to meet your order, these items are non returnable.

We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to delivery and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer.

Any cancellations prior to despatch maybe subject to appropriate card issuers fees.

Shipping And Handling

Carriage is free of charge on all internet orders over £150
Carriage charge is £7.50 for all UK mainland orders under £150

Republic of Ireland deliveries are £25.00
Channel Islands deliveries are £18.50

We also ship internationally but you will need to contact us if you require this service.

Upon despatch of your order an email will be sent to you with the consignment number allowing you to track your package online and contact the relevant depot if at all required. We use a private courier on a standard next day service. If you are out at the time of delivery a ticket will be left with options to either arrange a second delivery date or have it left at your local post office. If no action taken on receipt of the card redelivery will be attempted again the next working day. If second attempt fails the goods will be held at the local depot for your collection. We cannot change the delivery address once the parcel has been booked out.

Saturday morning deliveries can be arranged where possible carriage charge for this service is £25.00.

Delivery Schedule

We aim to deliver your order as soon as is possible and stock orders are usually despatched within 1-3 working days. This is subject to stock availability and clearance of funds. Please allow an extra 2-3 days for all items in the Electrical section as these are made to order. This is subject to stock availability and clearance of funds. There are occasions where demand on certain products outstrips supply, should we be unable to deliver within 14 days we will advise you via email within the first 2 days of placing your order, with the option to cancel your order or select an alternative product. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.

Next day delivery can be arranged for a £25.00 charge, this is applicable regardless of order value and obviously you must call us on 01254 232 506 to notify us, however at extremely busy periods we cannot offer this service.

Customer collections can be made via prior arrangement from our warehouse on Junction 7 Business Park, Accrington, Lancashire, less than one minute from J7 of the M65 motorway.

Back Orders

If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.

Tax Charges

All prices in our store are inclusive of VAT.

Credit Card Security

Payment is provided securely online by Protx.

All transaction information passed between our site and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Guarantee

Contact Us

We recommend that any order progressing is done via email to the address below this enables us to process our live orders more efficiently, emails will be dealt with same working day where possible.

Customer collections can be made strictly via prior arrangement from our warehouse.

Our warehouse address is:

Door Handles UK Limited
Unit 8 Victoria Mill
Victoria Street
Accrington
BB5 0PG

Sales Tel: 01254 232 506

Email for sales enquiries: sales@doorhandlesuk.com
Email for customer services: cservices @doorhandlesuk.com

Comany Reg No: 5824465
VAT Reg No: 883 9862 54

Privacy Policy

DoorhandlesUK do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Returns Policy

In the event you wish to return any items you must contact us to obtain an official returns reference number. This can be obtained by emailing our customer services dept at cservices@doorhandlesuk.com

Any items returned without a returns reference number will not be entertained. Any items which are surplus to requirement 30 days after receipt will not be accepted.

Items in the Electrical switches/sockets section are not stock items and are supplied to order, these items are non returnable.

Any items returned must be in original packaging unmarked and in a resalable condition. Any goods returned which are surplus to requirements maybe subject to a restocking charge of 20%.

After examination of returned goods refunds will be processed within 30 days. Cost for return to us will be paid for by the customer and cannot be reimbursed. Any special orders may not be returned for any reason. Goods returned under complaint may have to be returned to the Manufacturer for inspection and report. If we supply any goods in error then of course a full credit will be issued.

www.doorhandlesuk.com officially the UK's number 1 online door furniture store. Established and recommended across the industry